Buyer Protection Policy

This Buyer Protection Policy ("Policy") sets out the rights and remedies available to buyers ("Buyer," "you," or "your") who purchase products through Quikfy Store ("Company," "we," "us," or "our"). This Policy applies to all purchases made through our platform and is intended to ensure that Buyers receive products that conform to the descriptions, specifications, and representations made at the time of purchase.

Every Buyer is entitled to receive a product that:

• Arrives in good physical condition and free from damage;
• Matches the size, color, model, and specifications ordered;
• Conforms to the description, images, and representations provided by the seller;
• Is authentic and free from material defects; and
• Is delivered in the correct quantity and packaging.

Where a product fails to meet any of the above standards, the Buyer shall have the right to request a refund, replacement, or other remedy as set out in this Policy.

A Buyer may be eligible for a refund or replacement where the product received:

1. Arrives Damaged – The product is broken, cracked, defective, or otherwise damaged upon delivery, including damage sustained during shipping.
2. Differs in Size or Fit – The product's dimensions, measurements, or fit do not correspond to the size ordered or the size chart provided.
3. Differs in Appearance or Specification – The product's color, style, model, material, or features differ from what was ordered or described.
4. Is Incorrect or Incomplete – The Buyer receives the wrong item, a different quantity, or missing parts or accessories.
5. Is Materially Different from the Description – The product does not match the listing, images, or representations made by the seller.
6. Is Counterfeit or Not as Advertised – The product is not the brand, model, or authentic item that was represented.

To qualify for a refund under this Policy, the Buyer must:

• Submit a claim within 14 days after receiving the product.
• Provide valid proof of purchase (order number, receipt, or transaction record).
• Provide clear evidence of the issue, including photographs or videos of the damaged, incorrect, or non-conforming product.
• Ensure the product is unused, unworn, and in its original packaging, except where the defect or damage is the basis of the claim.
• Cooperate reasonably with any verification or return process requested by the Company.

1. Notification – The Buyer must contact our customer support team at [email protected] within the 14‑day eligibility period, describing the issue and providing supporting evidence.
2. Review – The Company will review the claim within 1–2 business days and may request additional information or photographs.
3. Resolution – Where the claim is approved, the Buyer may be offered, at the Company's discretion:
   • A full refund to the original payment method;
   • A replacement product; or
   • A partial refund where a replacement is not feasible and the Buyer agrees.
4. Return of Goods – Where a return is required, the Company will provide return instructions. Return shipping costs for eligible claims shall be borne by the Company or the seller, not the Buyer.

Approved refunds will be processed within 2–3 business days of approval. The time for the refund to appear in the Buyer's account may vary depending on the payment provider or financial institution. Refunds shall be issued in the original currency and to the original payment method where possible.

This Policy does not apply where:

• The Buyer caused the damage or alteration after delivery;
• The difference is due to normal variation (e.g., minor color differences caused by screen settings) that was disclosed in the listing;
• The Buyer ordered the wrong size, color, or model and no seller error occurred (such cases may be handled under a separate returns policy, if available);
• The claim is submitted after the 14‑day eligibility period; or
• The product was purchased from a third party outside our platform.

Nothing in this Policy limits or excludes any rights the Buyer may have under applicable consumer protection laws. Where local law provides greater protection than this Policy, the Buyer's statutory rights shall prevail.

Quikfy Store reserves the right to amend this Policy at any time. Any changes will be posted on this page with an updated effective date. Amendments shall not affect purchases made prior to the change.

For questions or claims under this Policy, please contact: